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Repair and service

Medical & Laboratory Equipment Repair & Service

We provide repair, maintenance and testing services for a wide range of medical and laboratory equipment, addressing technical faults, measurement deviations and wear. Tell us about your device and the problem. We personally review each enquiry and provide a quotation before any repair work begins.

The process
Do you have any questions? +49 40 28789833
Service technician working on a medical device
Repair & Service Hamburg Diagnostics, repair and return shipping - all from one provider
No account required Written cost approval Shipping only after acceptance [email protected]

What we service

Which device do you need repaired or serviced?

Pick the closest category to prefill the request form. If nothing fits, use the button below and describe the device.

If your device is not listed,please contact us. In many cases, we can still inspect and service it. Describe your device

Process

How our repair and service process works

A clear process from initial contact to the return of your device. Repair work begins only after you approve the quotation in writing.

  1. 01

    Send an enquiry

    Tell us the device type and manufacturer and describe the problem. Include photos if possible. No account is required.

  2. 02

    Review and agree on the next steps

    We review your enquiry and confirm whether we can accept your device. We then arrange shipping, a visit to your premises or another suitable option with you.

  3. 03

    Fault diagnosis and quotation

    Once we receive your device, we inspect it and identify the cause of the fault. You receive a written quotation. Repair work begins only after your written approval.

  4. 04

    Repair and return

    We carry out the approved repair and arrange return shipping or collection of your device with you.

Send your device to us

We first review your enquiry. Once we confirm that we can accept your device, you will receive the shipping instructions.

Service at your premises

For permanently installed equipment or devices too large to ship, a visit to your premises can be arranged.

You decide whether to proceed with the repair

After diagnosing the fault, we provide a quotation. Repair work begins only after your written approval.

Repair request

Send an enquiry

First, describe your device and the problem, then provide your contact details. We personally review each enquiry and confirm in writing whether we can accept your device.

  • No account required
  • Repair work begins only after your written approval
  • Visits to your premises for permanently installed equipment can be arranged

Contact us directly

Call us+49 40 28789833 WhatsAppStart a conversation Email[email protected]
01 / 02 / Device and fault

Equipment category *

Manufacturer

Model

Fault description or error code *

Photos, optional

Can the device be shipped? *

FAQ

Common questions

If your question is not answered here, call us directly on +49 40 28789833

Only after receiving written acceptance from us. The form begins the review, and shipping instructions are issued separately. Never ship without written confirmation.
After assessment we issue a written cost proposal. No repair begins without your explicit approval. Assessment fee terms are clarified during the coordination call.
We inform you after assessment and discuss return or alternative options. Acceptance for assessment does not guarantee repairability of every device.
Yes, select the relevant option in the form. We coordinate an appropriate arrangement, possibly including on-site attendance subject to location and availability.
Possibly, depending on device type and your location. Coverage is not fully defined, so we advise during the coordination phase.
Warranty conditions are set out in the cost proposal specific to your repair. Please ask your contact for details.