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Repair and service

Medical equipment repair, assessed before you pay

Tell us what the device is and what it is doing. We review every inquiry personally, confirm acceptance in writing, and send a cost proposal before any repair begins.

See how it works
Prefer to talk it through first? +49 40 28789833
Service technician working on a medical device
Hamburg workshop Assessment, repair, and return handled in house
No account required Written cost approval Shipping only after acceptance [email protected]

What we service

Equipment we take in

Pick the closest category to prefill the request form. If nothing fits, use the button below and describe the device.

Device not listed?In many cases we can still inspect and service it.

Process

How the service works

A clear sequence from first contact to returned device. No repair begins without written approval.

  1. 01

    Submit your inquiry

    Describe the device, manufacturer, and fault. Attach photos if available. No account required.

  2. 02

    Review and acceptance

    We contact you to confirm acceptance and coordinate intake, whether by shipping, on site, or an individual arrangement.

  3. 03

    Assessment and cost proposal

    The device is assessed on receipt. You receive a written cost proposal and approve it before any repair begins.

  4. 04

    Repair and return

    The agreed repair is carried out. Return shipment or handover is organised directly with you.

Wait for acceptance before shipping

We confirm intake and send the shipping instructions separately.

You approve the repair costs

Assessment comes first. The repair starts after your written approval.

Repair request

Submit your inquiry

Two steps: device details, then your contact. Every inquiry is reviewed personally and confirmed in writing.

  • No account required
  • Written cost approval before any repair
  • Fixed equipment: individual arrangement available

Contact us directly

Call us+49 40 28789833 WhatsAppStart a conversation Email[email protected]
01 / 02 / Device and fault

Equipment category *

Manufacturer

Model

Fault description or error code *

Photos, optional

Can the device be shipped? *

FAQ

Common questions

If your question is not answered here, call us directly on +49 40 28789833

Only after receiving written acceptance from us. The form begins the review, and shipping instructions are issued separately. Never ship without written confirmation.
After assessment we issue a written cost proposal. No repair begins without your explicit approval. Assessment fee terms are clarified during the coordination call.
We inform you after assessment and discuss return or alternative options. Acceptance for assessment does not guarantee repairability of every device.
Yes, select the relevant option in the form. We coordinate an appropriate arrangement, possibly including on-site attendance subject to location and availability.
Possibly, depending on device type and your location. Coverage is not fully defined, so we advise during the coordination phase.
Warranty conditions are set out in the cost proposal specific to your repair. Please ask your contact for details.